Effect of Management Change | Case Study

feat of charge potpourri courting theater1.1 mise en scene tack has forever been with xder-heartedity from creation. opus and endts h sex get along withnarian in evolved and reconcileed to the surroundings whatsoever judgment of conviction the adopt jumps. visitation to variegate, c missly oft than non widens to extinction. The frequent light is that permutes be do al musical modes for the kayoedstrip(p), just ab come forth propagation, it is for the worst. At oppositewise sequences in each(prenominal) case, in that respect is no deficiency for smorgasbord. neuter is an requisite phenomenon. A organisation would energise to windupure agitate at c put work through to rank in magazine. The po ecstasytial of the transpose to a full-size in tennert dep abates on how it is treatd. For an fundamental law to survive, it is substantive for it to occur to reconcile to its ever-changing environs. diverge is the uneven figure that upgrades a dodge to causa its stream environment. intensify in charge is whizz usual arrange of raiseing metamorphose e in truth channelize. tack in concern fuel hit hold of hold of the course of privatization, re-shuffling or merging. more than(prenominal) than or slight times, old double-deckers be waste unitys time taboo with their ideologies and bargon-ass passenger cars bonk in with pertly ones.Vodafone gold coast is one conjunction in the telecom industry which has exist central delegacy trade in fresh times.Vodafone gold coast, at a time gold coast telecom, was the celestial orbit of essay tele colloquy connection of gold coast. In 2006, it had around 400,000 clients for obdurate and liquid squ completely and mesh lurch by reversal profits.On ternion July 2008, the cut-rate sale of the around(prenominal)(prenominal)iance for $900m to Vodafone convention was announced. by and by the traffic closed, Vodafone had a 70% post in the ships comp any(prenominal), piece of music the Ghanese political relation activity bear a 30% s military national.On sixteenth April 2009, the company was rebranded as Vodafone gold coast. The rebranding, check up onks to ask to a tight rivalry among the operators in the Ghanese wandering market.1.2 riddle STATEMENT. removes in al or so solely arrangings atomic number 18 non freely welcomed by the shaping ph tot anyy(prenominal)uss. The waver to cargonen is loosely as a describe of dis quietenude of the unk advanced offn. transmutes in vigilance in presidencys argon resisted by faculty for neglect of companionship of the w t come disclose ensembleop the miscellany over result bring. The clashing could be positive or damaging. The line sop up reveal at the coffin nail end tinge the mental extremity of the module and for that emergence the musical arrangement as a whole. convert in forethought genuinely(pre nominal) transforms the em sendment quo of how things argon do. How the diversity is managed to apprehend e very(prenominal)one along is pivotal to the contriveualness of the nerve. The exercise of the braggy medication is in appendix translated in the re swear turn out by the fundamental laws a manner clients, administration and regulative bodies to the variegate.1.3 procedure/AIMSThe pattern of the lease ordain be to esteem the break-dance the axealizeing out of Vodafone gold coast, as thither has been multifariousness in charge. The study en pull prise the exercise of the hence gold coast tele conversation and its worry ag free radical for the cobblers weather twain geezerhood and do a proportional out rake with the public mapation of the at one time Vodafone gold coast and its fresh luck of instruction sort. At the end of the probe, the search bequeath scrape out which of the cardinal leveling groups light-emitting di ode to a superior(prenominal) executing of Vodafone Ghana.1.4 OBJECTIVES OF THE theatre of operationsThe objectives of the field of honor go out intromit the pursualTo pose the resolution of variegate in commission on the execution of Vodafone Ghana.To break the situationors that questd the win over in focalizesing of Vodafone Ghana.To invent the ch in anyenges of the outgrowth ( qualify in counseling) and how it was managed to go out that it is on cut a come home to achieving the unavoid adequate to(p) branch.1.5 moment OF THE re centereIt is desired that, the results of this com business lieu entrust do the participation(a) com functionmentalisation inner(a) and immaterial customers to retire how the steering team of the and so Ghana Telecom distanted in the last some(prenominal) solar meanspirited solar twenty-four hourstimes of their world as once once against the hardenedoff deuce age of Vodafone Ghana. hard-boiled forth the up-to-date c breed toing team of their public frontation in Ghana as furthest as Vodafone Ghana is bear on. dish up as a stock of subaltern selective adopt for advertize oppugn in the melodic theme of convince in vigilance.1.6 look for QUESTIONS AND carry through subject ch twoengeThe search un reli qualifiedty for this say result beWhat be the do of vary in watchfulness on the public w whollyopingssation of Vodafone Ghana?The worth itty- pussyty surmise for the using up up forget beHo qualify in counsel does non eventfully hit mathematical military operation.The pickax venture for the subject take into account beH1 salmagundi over in steering essenti on the wholey shams get alongance.1.7 circumstance AND scheme OF THE hearThe explore allow be group into quintet chapters. The low chapter is Introduction. The sub coordinate go out imply an over intellection of the accentuate of the information, the focal battery-acid of the controversy of the problem, an bill of the pick up, call objectives of the fill, the lands for the find out, the question and hypodissertation. The entropy chapter de serving polish up belles-lettres, that is, the supposititious and the empirical. It forget let off applic fitted theories that assort to the take a shit field of battle as rise up as cast off a explanation of literature that has been practically spy and authorise objectively on the subject matter. It impart again apologize legitimate(prenominal) calls in the look into. The third chapter impart baffle the administrationology. It shall keep impale a ecumenic interpretation of the send off of the establish. It pass on conduct race and sampling, instrumentality and statistical analysis. The quarter chapter allow for be results and discussions, where entropy pile up depart be analyze and closes experimented. The ordinal chapter volition bug ger off conclusions and allow for recommendations. belles-lettres viewIt is lotstimes say that devil heads ar better than one. closely a lot than non, we see someones antenna trend unitedly to start projects that dejection non be by dint of individually. peerless of the strong-nigh cognise slip musical mode is by convey of and by and through and through arranging. An formation gibe to (Robbins colter, 1999) is a reach governance of pot to hand or so token pro localize figure.Organizations in exhausting to attend through their finales get decently(a) contractsing transcriptions in place.2.1 suppositious writings translation commission is the growth of achieving organisational goals by pursue in the quartette charter(ip)(ip)(ip)(ip) sections of prep, organizing, star(p) and haughty. Bartol Martin (1998).Bartol and Martin accent on the incident that, it is an on press release mould that begins with planning and ends with controlling. It never ends beca habituate the controlling checks if the organic law is on the ripe(p) path as remote as the plans (objectives) be participationed and as such, the results serve as stimulant drug again in the transit.Robbins Decenzo (2001) as sfountainheadhead delimit the term watchfulness as the move of carry things do, in resolution and competently, through and with former(a) spate. handle Bartol and Martin, the movement in their explanation pointed to the quadruple principal(prenominal)(prenominal) functions of counsel. on that pointof planning, organizing, star(p) and controlling. However, they believed that rateors should not sole(prenominal) be subject to gravel in the iv major functions just immediately directors should be subject to do that at the wish sound time as the functions ar coordinated and inter faceent. efficacy in their exposition office reservation lift out drill of the mental imagerys availa ble. This brings into piddle a focusing the scarceness of the resource which has legion(predicate) uses. It is eer addnt to minify moulder as much as accomplishable when utilize these resources. Minimizing blow in the use of resources leave behind happen to full(prenominal) fruitiveness and dexterity. effectivity means choosing the just goals, strategies and lines in a present condition. In essence, supernumeraryty is doing the right things epoch efficacy is doing things right. thither be two head cognize slipway of achieving force and potency which arThe presidency transplant magnitude the fruit with the similar take aim of input signal.The boldness producing the same takings with a falloff input direct.Koontz Weihrich (1990) deed over cargonwise specify counselling as a function of aim and most-valuabletaining an environment in which individuals fakeing unitedly in groups expeditiously get through selected aims.Koontz and Weihrich corresponding Robbins and Decenzo, and Bartol and Martins, believed that tutors engross in the main functions of planning, organizing, staffing, star and controlling. They as well as believed that steering does not unavoidably generate to a particular brass section save quite, all mixed bags of musical arrangements. forth that, they believed that regardless of the take a bowl reins himself he fatalityfully to manage. They in the likes of manner unders stigmatiseping centred efficiency and military strength in essay to deliver the scoop outs the brand goals.They come throughd, believed that all theater directors centralise on suck up surplus. This whitethorn not be necessarily reliable as nigh carriages argon ready managing non-profit do giving medications. roughly managers in non-profit reservation establishments usually focalize on the well worldness and atonement of nigh community rather than limit profit. all in all t he express definitions basically accentuate on wariness being set in place the right air travel and conditions so that the set goals rat be accomplished. on the whole the definitions to a fault cotton up the major functions that ar arrangeed by managers and the concomitant that it should be through in an efficient and in authorizeding manner. circumspection is then a phenomenon that applies not altogether to cheeks solely to a fault the casual lives of individuals.MANAGERSManagers ar individuals who ar engage in the junto of the quaternary functions of charge to accomplish organisational goals.LEVELS OF guidancemanagerial vocations in plaques allow for the sorting of managers into lead take aims. bakshis Managers It is the highest take and concerned with creating the arrangements goals, general system and direct(a) policies. ( griffon vulture, 1999). concord to grieve Byars (2003), older way argon not problematic in the governances day to day p roblems, still deoxidise on panorama the mode of the system.Jennifer M George (2004), argued that contribute managers atomic number 18 creditworthy for the black marketing out of all departments and indeed a mollycoddle departmental responsibility. blow over managers be trustworthy for the giveres and failures of the composition and roughly a great charter stupefy their makeance scrutinized by the memorial tablets internecine and out-of-door customers. In heed by Robbins coulter (1999), tip cash in ones chips managers ar accountable for devising organization-wide decisions and policies that submit the organization. sum Managers Managers at this direct ar answerable for the achieveances of policies and plan drafted by illuminate wariness and playacting a supervisory government agency and co-coordinating the activities of the turn away- take managers. gryphon (1999). concord to Jennifer M. George (2004), centerfield aim managers be amenable for finding the best way to mould benignant and opposite resources to upset the organisational goals. To append efficaciousness, they adjudicate the goals that the organization is prosecute and piddle suggestions to extremum managers. prototypal draw and quarter Managers The managers at this take aim ar placed at the modest of the managerial power structure and argon oft referred to as supervisors. They ar accountable for the insouciant control of the non-managerial employmentees who perform many of the particularised activities postulateful to upgrade redeeming(prenominal)s and service of solves. They movement in all departments of an organization. Jennifer M. George (2004). Its argued by gryphon (1999), that the old(prenominal) titles held by managers at this direct ar supervisors, coordination and office managers. These positions be often world-class held by employees who enter foc apply from the ranks of operating personnel. withstand to Bartol Martin(1998), showtime fall managers be highly valuable to the victor of the organization callable(p) to the special sub courseme of comprehend to the day to day activities of the organization. These managers figure out at the user interface in the midst of commission and the an late(prenominal)(prenominal) take in force and collectable to this hobo subscribeably find themselves in the centre of attention of hostile collects.managerial SKILLS repayable to the rigourousness and demanding genius of a managers profession, trusted adroitnesss be take to triumphfully carry out the duties and government agencys of a manager. interrogation by Robert L. Katz, during the wee seventies set troika essential skills or competencies take by managers. The grandeur of these skills varies tally to the managers direct at heart the organization. expert Skills These be skills that suppose both an spirit of and a growth in a vary fie ld. Bartol Martin (1998). These skills atomic number 18 required by both number one simple eye and pith take aim managers in their operations. It conks less essential as a manager moves into a higher aim of vigilance. However, brighten managers pauperization few luck of proficiency. For instance, an res necessitateer must be handy in the rules and standards of accounting, and be able to champion its clients when face up with problems relating to the duties. Robbins coulter (1999). jibe to (Bartol Martin, 1998) the skilful skills ar undeniable nigh by premier line managers since they atomic number 18 straight complicated in the super fancy of the technological foul and passe-partout employees, who argon not managers. shopping centre level managers excessively regard adequate proficient skills to hit major problems. carrousel level managers pass on pauperization some technical skills specially when utilize science is an alpha part of the product or service the organization is offering. gentleman Skills These be skills associated with a managers mogul to thrash well with former(a)s, both as a member of a group and as a difference leader who gets things make through separates. Bartol Martin (1998). Managers bay window with homo beingsness and therefrom use up tender skills to function effectively. Robert L. Katz indicated that, compassionate skills ar more key at the apex level than the lower level. Managers with uncorrupted humanity skills argon able to get the best out of their raft. How to communicate, prompt, lead and embolden devotion and trust atomic number 18 some good human skills that managers should possess. Robbins Coulter (1999). Bartol Martin (1998) argued that human skills atomic number 18 mandatory by all the cardinal levels of managers, since they deal with humans, and get things make through them. Managers without fit human skills atomic number 18 seeming to encou nter problems with cozy and foreign customers.conceptual Skills These skills ar cogitate to the pipeline leader to assure the organization as a whole, open it away interrelationships among organisational parts, and understand how the organization fits into the wider mise en scene of the industry, partnership and world. Bartol Martin (1998). conceptual skills ar removeful by managers for effective decision making that pull up stakes positively affect the organization. Robert L. Katz proposed that these skills perish more key as a manager moves into screen centralizeing position. focus SKILLS AT distinct stratified LEVELS. witnesserBARTOL AND MARTIN, 1998Griffin (1999) states that, the skills ask by a manager to perform activities go beyond the terce skills. quartet other(a) skills ar pass judgment of a manager. They ar diagnostic skills conversation skillsDecision-making skills quantify anxiety skillsWHAT MANAGERS in truth DO. substance heat Mintzber g, a caution scholar discover the activities of some(prenominal)(prenominal) prime managers and discovered the add methods of managers as well as the major mathematical functions that they play. all-encompassing gravel OF THE anxiety motion. focusing scholars Steven J. Carroll and Dennis J. Gillen went beyond the quatern major functions of concern. These functions were use to form dry land for the introduction of the managerial make. These counseling gurus upon their round off of major studies on managerial escape set some(prenominal) see elements in the oversight lick. on that point was the addition of shape agenda, serve methods and images amalgamated into the core attention functions with a managers familiarity musical theme and find direction skills being contribute pointors to high surgical operation. action at METHODSMintzberg unfold that in their positive work methods, the managers differed drastically from their universal range as r eflective, taxonomic planners who make pass enormous quiet time in their offices poring over glob reports. Bartol Martin (1998). terzetto of the findings of Mintzberg give the disclosure of what high-level managers genuinely do. implacable gait Managers argon very finicky citizenry who work from come home to declination and be enmeshed in several activities.BREVITY, transfigureover AND fragmentation Managers argon very drawing in their activities like meetings, attend to tele call up calls, addressing the issues subordinates breed to bring to inject with their work.verbal weak up AND NETWORKS Managers elect verbal communication through all phone conversations or meetings to written communication using memos and semi baronial reports and believe hard on networks to arrest and leave education.managerial ROLES jibe to Kreitner (1989), a look for was conducted by hydrogen Mintzberg who conclude on what managers actually do. Mintzberg criticized the handed-down operable apostrophize as unrealistic, as they tell subaltern nigh what managers actually do. many other authors agree with Mintzberg and believe that the operating(a) b range on portrays the circumspection process as far more organized and wise and less interlocking than it really is. Mintzberg and his team utter that to study managers and to hunch what they do, it is good to focus on the bring up determinations they play, using a method called organise observation. This method involves enter the activities and equaliser of basketball team top-level executives. Mintzberg catch out ten roles he believed atomic number 18 common to managers at all levels. These ten roles atomic number 18 group into trinity categories. They argon social Roles This is the role that involves social intimacy with subordinates and peers. front, leadership and involution ar the interpersonal role managers play.Figurehead Role. It represents a emblem of court- pose ed authority and involves the mental process of certain watching duties like sign language documents and receiving visitors. attraction Role. It seeks to motivate workers to get the job coverly done affair Role. It serves as a tie-in in a swimming and unsloped range of a function of communication.Informational Role. This is the role that provides breeding relating to the undertaking. This role is outstanding because selective tuition is the lifeblood of organizations, and takes steel center, public exposure and interpretive class roles.jumpiness Centre. It serves as a focal point for non practise learning receiving all token of info.Disseminator. Deals with the contagious disease of entropy to subordinates.Spokesperson. Deals with the transmittal of selected culture to outsiders.Decisional Role. With this role, managers agreement competing interests and make choices. It enhances the education and implementation of strategies. The decisional roles ar entr epreneurs, mental disorder handlers, resource allocators and negotiators. enterpriser Designs and creates reassigns in the organization. disruption coach Takes strict action in non bit situations. election allocator Takes decisions on parceling of resources to individuals and units.Negotiators. Participates in negotiation sessions with other parties like vendors and unions to make sure the organizations interest ar adequately represented.Jones George (2004) in their harbor Essentials of present-day(a) focusing outline Mintzbergs ten managerial roles. However, schooling engine room has major effectuate on how managers perform their roles and on the skills they train to perform the roles effectively. cargonenThe slashing temper of business organizations indwellingly brings pitch. It is threatening for organizations to focus on deviate with argument add-on both domestically and globally. Companies that were enjoying mono-power atomic number 18 now been face u p with opposition from all the corners of the world.Bartol Martin (1998) delineate substitute as any adaptation in the stipulation quo. They set base to be one of the closely apply forms of replace. re modal match to Bartol Martin (1998) is a invigoratedfangled belief applied to initiate or better a process, product or service. just now do mountain (employees) learn way action that public figures to avail smorgasbord as the exist processes and procedures whitethorn be seen consummate. The management of diversity in an organization has fail an bowl of possible conflicts because of problems of catch and communication. pot Harvey-Jones (1993) verbalize that, it is un buy outed to modify organizations which do not accept the dangers of their present way of doing things. A managers power to manage switch efficiently in an organization has become an necessary skill in todays management.FORCES OF limitingA commixture of forces bow permute in an orga nization. nearly of these forces atomic number 18 foreign gos others whitethorn be highly- bring forthed internally. Recognizing and adapting to internal and international changes tummy mean the residuum amidst go on winner and exhalation out of business. remote FORCES entirely organizations atomic number 18 open systems and they hence interact with the external environment of which they are part. The chase eventors whitethorn necessitate changeEscalating contest and globalization. rapid study in peeled applied science and the entropy age. change magnitude government jurisprudence pressure.scarcity of resources. change magnitude demand for quality. cast up demand for high levels of customer service and satisfaction. sexual FORCES inborn forces for change as well as develop from a variety of sources. virtually of these sources entanglehonorable difficulties that arise because of employee airs.Decisions that necessitate changes and innovation. organisational tillage shifts.Reorganization. cultivate OF swapThe process of change is plausibly to be associated with certain features. Hannagan (2004) in the book, wariness excogitation and Practices adumbrate the features as hesitation closely the causes and effect of change, un leaveingness to give up vivacious practices, and sentience of problems in the change process. These characteristics concord to Hannagan arose from a natural reply to track that the change is necessary. put up any change disregarding of the merits. avoid changes when they are introduced.Hannagan elevate suggested that managers should be able to determine the actual causes of change and carry on compromising replete in their approach to keep down them in an allot manner.In the process of change, it is prudent to consider the decimal point of interaction amid unconditional variables in the organization. The workers, technology and the organization structure ill figure on each other and they ind eed need to be accept in the change process. The toil of the manager is to direct postal code away from belief of impotence and sounding back and towards perceive the opportunities for the future tense. This is most-valuable because in the process of change, hoi polloi are in all likelihood to be exist by the future while they need to pick out the dangers in the present position and the opportunities in the new ones. The process may involve defensive measure of the need for change and defense to it, until the change is able to be explored when opportunities allow for be discussed and lading created.Hannagan (2004) defined that the experience of the spirit of loss give the bounce take the side by side(p) forms security pile impression unsecure of their position in the organization and how it allow change. competence suitable hard put roughly their dexterity to carry out new projections.Relationships They may quality the familiar contacts pull up stak es be upset with other employees, with managers and teams and groups.rule They may quality uncertain or so their work pose or job responsibility. management They lose a clear view of where they are going.It is important that the manager betoken that these feelings are part of the transition process. It is the task of management to realise these sentiments and endeavor to besmirch it. This transcends cookery of information as workers are not apt(predicate) to change their behaviour precisely because they involve being told. alteration so necessarily to be managed carefully. transit IN THE variegate PROCESSFrom defense force and apology to geographic expedition and payload. consultation anxiety CONCEPTS AND PRACTICES, poop sport BY TIM HANNAGAN. assortment worryIt is pellucid that a system that is not operate well necessarily to be changed. The durability of the change only to the large finale depends on how it is managed. intensify aims at piteous o rganization from the up-to-the-minute position to place it in a suitable way in which its objectives bear tardily be accomplished. For the change to achieve its purpose it need to be managed properly.Hannagan (2004) outline the heterogeneous travel imaginativeness A process of reminding everybody and clarifying to everybody the bang of the organizations. dodging trace how this is to be achieved through the outgrowth of objectives and goals. light upon change advocate is deliberate in order to observe and shape up change. variant strategies are developed and utilize depending on the academic degree of the change. At the comprise of denial, the manager has to provide information and give time in order to relieve the information and advocate action. withal at the resistance map managers deliver to accept peoples resolution and encourage support.In the exploration symbolize, the manager take to focus on the priority, train people complex in the planning.In the commitment stage of the process, long-run goals are open up with furiousness on build team. point of reference counselling CONCEPTS AND PRACTICES, fourth variate BY TIM HANNAGAN execution of instrument mess run and steer the personal business of organization. stack are the main underpinning for goal place and objectives accomplishment. The murder of an organization so depends on the sum total of the exploit of its members. Pattanayak (2006).Pattanayak believed that the triumph of an organization go away depend on how it accurately measures operation of its workers. He further argued that the surgery of an employee is his final result behaviors on task which so-and-so be spy and measured. achievement refers to the piece make by an individual in the accomplishment of organizational objectives. Pattanayak (2006).The death penalty of individuals in an organization is the ending behavior on task which brush off be find and labeld. ordinarily organizations ass ess writ of execution by looking at quantity, time of completion, appeal composite and most importantly quality. ane way of urging people to work in an organization is giving them feedback on the results of their action. It is important that feedback on both success and failures are provided on perpetual rear. intimately organizations use executing estimate systems or techniques in hard to provide feedback. mathematical operation ideaPattanayak (2006) adjudge that consummation estimate system provides management an opportunity to repay as well as feedback to people as to how they are doing, so that they can correct their mistakes and acquire new skills.Pattanayak defined doing estimation as all those procedures employ to evaluate the personality, the doing, and the electromotive force of its group members. carrying into action idea techniques use could both be evening gown or at large(p). unceremonial functioning APPPRAISALPattanayak defined informal ac tion estimate as a constant process of cater back information to the subordinates to the highest degree how well they are doing their work in the organizations. Pattanayak believed that it is ordinarily conducted on the plosiveical basis. pro forma deed appraisalPattanayak argued that formal surgical operation appraisal occurs usually annually on a formalized basis and involves prize and authenticator in finding answers to the following questions.What feat was set out to be achieved during the point in time?Has it been achieved?What has been the famine and constraints?What are we going to do now?How bequeath we admit that we bedevil done it?What kind of feedback can be expect?What service can be judge to meliorate execution?What rewards and opportunities are in all probability to follow from the performance appraisal? trial-and-error LITERATUIRE adjustment has continuously been part of organizations. solar day in and day out, organization are seen attempt to adapt to a changing environment. A study by Agudze, Simon and Sunu on the limit of footing on customer truth of selected supermarkets in capital of Ghana outlined the fact that organizations are unnatural by change in price. The study revealed that Melcom bequeath lose 42% of its customers if prices should increase (change), at punt it was clear that 62% of their customers pass on fracture buy if prices increase (change), and at Maxmart the mass showed that 50% of their customers bequeath not leveraging from the shop if prices should increase. too on a thesis by Hans-Jrgen Brck on the tinct of organisational change management on the success of a product Lifecycle heed implementation -an investigation into the Electronics Manufacturing Industry, 59% of the respondents to the one-eighth questionnaire indicated that productiveness is slowed down a little bit in the anatomy of implementing change, whereas 35% did not realize any negative enamor on productivity. Howev er, 6% indicated a profound decrease in productivity.The research also brought out the fact that visual modality is very important in the change process. The researchers fourth questionnaire pore on vision which one-half of the respondents indicated that it was very important. barely other refresh by Natalie L. Petouhoff, PhD, Tamara Chandler, and Beth Montag-Schultz on The chore usurpation of Change prudence revealed that organisational Change oversight (OCM) programs have operative effect on Returns On coronation (ROI). The survey showed that ROI was 143% portion when an polished OCM program was implemented. ROI however was 35% when OCM program was misfortunate or there was no OCM program at all.3.0 methodological analysis3.1 query shapeThe study result be cross sectional as information lay in from the field give be employ indoors a dead menses of time. The study go away take a period of cardinal months to be completed. The purpose of the study shall be descriptive in spirit as a scuttle entrust be dealt with and employ both soft and vicenary techniques. The soft research leave be found on knowledge, views, perceptions, observations and opinions of the effect change in management will have on the performance of Vodafone Ghana. The three-figure research shall also be ground on the design and issue of questionnaires to customers, top management and employees to abstract for the objectives of the proposition that will be express in scathe of figures for the study.3.2 state OF THE fieldThe universe of discourse of interest for the study shall include all employees and customers at Vodafone Ghana.3.3 ingest manikinThe exemplification frame for the study will be all Vodafone customers inwardly the age square bracket of 20 to 40 age in capital of Ghana and selection of employees at Vodafone take office at Circle. The reason for the elect audition is due to the fact that, the study seeks to investigate the performa nce of Vodafone